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Product Specialist

Location: 

Springfield, MO, US, 65803 Quincy, IL, US, 62305

Req ID:  3085

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

Job Summary

As a member of the ITS-A Product Management team, the Product Specialist will be an integral part of driving the key strategic growth of our industrial products.  The candidate will develop and apply their skills through: product application and competitive positioning expertise; the development of digital tools that empower sales teams; advocating for customer needs as interface to Product Growth Teams; knowledge enhancement through education of sales teams and channel partners enabling them to deliver profitable growth.

 

In addition, the Product Support Specialist also supports other activities such as new product launches, product lifecycle management, pricing management, product forecasting and development of product tools, communications, and training. The Product Specialist will also be involved in Impact Daily Management (IDM) and process improvement towards a better customer support experience. The candidate will work closely with Product Managers, Sales Leadership, and Marketing team to help identify and close gaps needed to deliver superior product support to our channel partners.

•             Product Support:  Provide support and assistance to field sales personnel including application guidance and offering positioning support for all products offered through assigned channels.  Serve as conduit between manufacturing and sales for pre-sales support of lead-times and availability.

•             NPD, i2V & Offering Execution:  For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate 4 requirements.  Participate in the NPD process working with the Global Product Management team and across distribution channels.

•             Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product discount management.

•             Pricing: Update and maintenance of pricing tools such as SAP, price books, and product sizing software

•             Sales Training and Tool Development: Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities.

Process Improvement: Utilize Case Management system to identify repetitive process and product gaps that contribute to inferior customer satisfaction.  Lead and direct the appropriate problem resolution tools/ steps to bring to resolution in a timely manner.

 

 

 

 

Qualifications

•             4 year bachelor’s degree (engineering or business degree preferred) 

•             3+ years of experience in engineering or commercial support role for industrial equipment preferred

•             Experience with B2B or channel distribution preferred

•             Some travel may be required: up to 20%

 

Key Competencies

•             Strong technical aptitude

•             Strong communication skills: written, presentation, verbal

•             Customer focus

•             Self-motivated, high initiative, self-directed

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Special Accomodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Springfield