Service Operations Manager - Bristol

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Service Operations Manager

Bristol

About Us

Harrier Pneumatics have been a long established compressed air industry leader for nearly 30 years.  Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems. 

Focused primarily within the South West but sometimes traveling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.

Our main brands are Gardner Denver, Hydrovane and CompAir products and we have direct access to factory training and technical support.

Job Summary

As the Service Operations Manager you will be responsible for the operational, EHS and administration aspects of running of a service facility and for developing and motivating a quality service team with a focus on customers, creating long-term value and delivering premier performance.

Responsibilities

• Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area.
• Recruit (when required), develop, and motivate a quality service team (both office based and field based engineers) developing skill-sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.
• Assume responsibility for the Financial Management of the business; managing revenues, costs, inventories and assets to drive a successful P&L
• Support the recurring revenue strategy and build customer loyalty and retention through delivering innovative, customer focussed and value added service solutions
• Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best in class service experience

Basic Qualifications

• Good interpersonal and IT skills
• Experience in the compressed air industry would be valued but isn’t essential
• Self-motivated, yet a proven team player
• Comfortable multi-tasking across activities, people, systems and processes

Travel & Work Arrangements/Requirements

Site based with customer visits as required

Key Competencies

• Minimum 3 years of service management experience required (field based engineer management an advantage)
• Excellent communication and customer relationship building skills are critical
• Must possess good written and numeric skills
• Strong commercial acumen essential
• Demonstrates a poised and confident demeanour that reassures others, commands respect, acts with humility and respect for others and advocates for the organisation

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Annual Sales Incentive Plan Bonus
• Company Vehicle
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Cycle Scheme (After probation period)
• Electric Car Scheme (After probation period)
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment 
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access
• O2 Reach

#LI-AP1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.