Service Manager

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Summary
The Service Manager will oversee the maintenance and service operations to ensure optimal functionality of Ingersoll Rand’s Compressed Air Systems at installed bases. Technical knowledge of air compressor systems, excellent leadership skills, focus on customer satisfaction and strong ownership mindset are essential for success in this role.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general servicing.
• Lead, motivate and inspire the service team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering, and other functions in the team / company to implement solutioning and optimize support to customers.

Basic Qualifications

• Diploma in Mechanical/Electrical Engineering with field service experience with compressed air systems or related fields.
• Driving license & own vehicle.
• Fluent in written & conversational English.

Travel & Work Arrangements/Requirements
Site based (Office & Customer Sites)

Key Competencies

• Customer Orientation
• Ownership
• Business Awareness

What we Offer

• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Annual, Sick, Hospitalisation, Marriage, Exam, Compassionate, Maternity, Paternity, Volunteerism Leaves.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.