Warranty Product Support - Compression Technologies & Services

Warranty Product Support

Lonate, Pozzolo or Vignate, Milan

About Us

Our Compressed Air products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world.  Our diverse businesses, which manufacture and service many well-recognized brands including Ingersoll Rand, Gardner Denver, Champion and CompAir. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. 

Job Summary

Warranty Product Support – Compression Technologies & Services is responsible for supporting with both aftermarket parts identification and warranty claim validation roles. The parts identification support, focuses on promoting the aftermarket parts business while preventing field issues due to errors in the order process, minimizing customer equipment downtime. While the Warranty aspect of the role requires a responsibility for warranty system & claims administration ensuring a constant attention to process improvement & compliance.

Responsibilities

• Provide timely and accurate support for compressor products.
• Develop and deliver Distributor training remotely and face to face (occasional travel required).
• Maintain ticket & claims system for all open issues (warranty & parts identification) within SLAs, while using problem solving & analysis to demonstrate areas for improvement (MDI).
• Effectively collaborate with colleagues, Warranty, Technical Support, Engineering, Quality & Sales.
• Resolve application and conversion issues, e.g. facilitating parts installation. Investigate and review engineering documentation to support conversions or machine upgrades.
• Use warranty database to develop and issue detailed reports supporting corrective action. Engaging regularly with global stakeholders to ensure we have consistent and best in class processes with cross-functional teams.
• Make technical assessments on warranty claims and decisions to assign defect cost liability.
• Co-ordinate with project management teams concerning; systems, change requests, testing environments & database maintenance.

Basic Qualifications

• Preferred, four year technical degree (mechanical / electrical),
• Or, applicable trade qualification with relevant technical experience would be sufficient.

Travel & Work Arrangements/Requirements

Flexible working between site location, Home and a maximum of 15% travel across Europe.

Key Competencies

• English language with fluency in at least one additional European language (French, German, Spanish, Italian, etc).
• Understanding of Ingersoll Rand product or experience of industrial machinery to component level.
• Knowledge of technical drawings engineering documentation, bill of materials, parts manuals, factory processes, etc.
• Strong proficiency with Microsoft Office & business systems (Oracle or SAP) a plus.
• Pro-active approach to resolving customer issues, technical aptitude and the ability to clearly articulate, is essential to drive corrective actions and follow through to conclusion.
• Strong Interpersonal Skills and emotional intelligence with ability to influence, understand, interact and connect with a diverse range of people at different levels.