Aftermarket Specialist

Job Title 

Aftermarket Specialist

Location 

Tampere, Finland

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.  Our Tampere factory in Finland produces screw compressors.

Job Summary

As our Aftermarket Specialist, you are responsible of the promotion and sales of aftermarket parts and services to existing and new customers. This role requires a deep understanding of the company's product offerings, the ability to identify our customers’ needs, and the skills to provide solutions that improve customer satisfaction and drive revenue growth.

Responsibilities

• Customer relationships: Develop and maintain relationships with existing customer base, while actively seeking new opportunities in the market. Provide training and support to customers on the use and maintenance of their purchased aftermarket products
• Customer service: Responding to customer inquiries, understanding customer needs, and recommending appropriate aftermarket products and services. Maintaining and creating aftermarket prices, prepare quotes for aftermarket parts and services. Maintain accurate records of all sales activities and customer interactions in the company's CRM system.
• Strategy: Manage and execute sales strategies to meet or exceed sales targets for aftermarket products and services. Monitor competitor activity and adjust strategies to maintain a competitive edge in the market. Keep up to date with industry trends and product knowledge to effectively communicate benefits and features to customers.
• Internal collaboration: Collaborate with internal stakeholders such as sales, product development and service teams to identify aftermarket sales opportunities with both new and existing customers. Collaborate with the marketing team to develop promotional materials and campaigns to support aftermarket sales

Basic Qualifications

• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Relevant certifications or training in sales and customer service are a plus
• Proficiency in CRM software

Travel & Work Arrangements/Requirements

Hybrid work

Key Competencies

• Bachelor's degree in business, marketing, or a related field
• Proven experience in sales, customer service, or a related field, preferably within the automotive or manufacturing industries

What we Offer

An opportunity to challenge yourself in an international business environment with good career opportunities. We take care of our employees’ wellbeing with, for example, extensive occupational health services, EPassi -wellness benefit, and local bicycle benefit. We also recognize our employees’ efforts with monetary incentives such as our Ownership Works -program and incentive plan. We also offer various learning opportunities throughout your career. We endorse a good work-life balance with flexible working time and the opportunity to work remotely.

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