Service Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Service Coordinator 

Location 

MB Air Systems, Aberdeen AB21 7HG

About Us

MB Air Systems is an Ingersoll Rand company specialising in compressed air, nitrogen systems, winch and hoist, power tools and product finishing systems for a wide range of industries and applications. We are committed to growth and development, both with people and business in mind, with ambitions to expand and we require your help to achieve this.

Job Summary

The post holder will be part of the Service team within the depot. They will play a key role in the organisation and completion of work scopes to ensure agreed financial budgets are met.  They are ultimately responsible for the scheduling of engineers jobs, seeing jobs from the quotation stage through to completion and supporting other colleagues within the depot to ensure targets are completed on time.

Responsibilities

• Revenue- The post holder is responsible for ensuring their team is working effectively to deliver and where possible exceeding the budgeted service target for the depot.
• Business relations- The post holder is responsible for building relationships with clients to ensure the company’s reputation is upheld with high quality service provided. The responsibility is shared by the Service team to ensure customers’ needs are met and secure reoccurring business.
• Focal point- Main customer and supplier contact for any requests, breakdowns, orders etc. Also the focal point within the depot for colleagues in other departments.
• Co-ordination- Creation of jobs from the quotation stage through to completion. Liaising with the sales and logistical teams to ensure that jobs/projects run efficiently and effectively. Quoting and placing orders for jobs, recommendations, supply only of spares etc.
• Reporting- The post holder will be responsible for compiling and presenting a weekly service forecast for both invoice revenue and bookings. They are also responsible for arranging and communicating updates through weekly progress meetings directly to the Service Manager.
• General Admin tasks- Purchase and supplier invoicing along with dealing with any queries etc. Also, receipting in and despatching of goods.

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies

• Excellent communication skills
• A customer focussed personality
• Diligent and detail orientated
• Proficient IT skills
• Ability to articulate embodiment of company values

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Cycle Scheme (After probation period)
• Electric Car Scheme (After probation period)
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment 
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access
• O2 Reach

#LI-AP1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.