Field Service Tech

Responsibilities
Customer Service 
• Provide after hours call out assistance and call back availability when rostered on 
duty.
• Conduct overnight field trips to service breakdowns, maintenance and customer 
support 
• Promote and sign up medium to long-term customers under the Air Cover 
preventative maintenance plans
• Provide Customer support (internal and external) for the assigned equipment 
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and 
serviceable condition
• Train, Support, coach and Mentor new and existing collegues
Breakdown, Maintenance & Repair 
• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service 
Business Team. In the event of a breakdown, test the equipment/system and 
carryout fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment 
• Conduct the risk assessment and ensure the working environment is safe at all times 
and activities conducted are safe and don't harm self or other employees or customer 
employees 
• Maintain Safety compliance with the relevant legislation and regulations

• Eliminate risks in the working environment by conducting housekeeping, and working 
with the Customer’s line manager to eliminate or at least mitigate the hazards before 
commencing work 
• Promote and support the reporting of incidents such as near miss, accident or 
equipment damage using the reporting system 
• Participate and conduct safety audits for assigned areas 
Reporting
• Submit all the risk assessments and Job safety analysis within 48 hours of being 
completed
• Submit timesheets daily of hours worked, work conducted, location and the job 
number 
Other responsibilities as assigned or required
Key Competencies
• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to 
Customers internal and external.
• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills 
• Problem solving and able to determine root cause 
• Organised self starter 
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years 
Maintenance experience