Service Administrator

Job Title 

Service Administrator

Location 

Harlow, Essex

About Us

Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems. 

Focused primarily in and around Essex, Hertfordshire and the surrounding areas. Also covering other parts of the country for our longstanding customers. Our customer base varies from small, compressed air users to large industrial production sites.

Job Summary

As Service Administrator you will be responsible for end-to-end administration requirements, field service technician admin support, parts resource. Supporting the service co-ordinator with scheduling and deployment activity.

Responsibilities

• Update service job service jobs including dates, parts and management of costs.
• Invoicing of service contract, non-contract, breakdowns, rental jobs and sales orders.
• Management and resolution of invoicing queries and disputes.
• Support the service/sales team with WIP list for forecasting.
• Progress outstanding job sheets with service technicians and sub-contractors.
• Processing of service job sheets and send onto the customer.
• Processing of oil and desiccant samples. Raising of report for service team to liaise with customer on any issues.
• Manage warranty claims using the IR Tavant system.
• Progress outstanding purchase orders with suppliers, liaise with service coordinator and stores person.
• Support the service coordination role during holiday and sickness.
• Work closely with the service team to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely manner.

Basic Qualifications

Proficient in Microsoft Office applications required, SAP knowledge advantageous.

Experience in a field service administration/planning/coordination role preferred.

Travel & Work Arrangements/Requirements

Office based.

Key Competencies

• Excellent communication and customer relationship building skills are critical
• Flexibility, initiative, willingness to drive change in process and systems essential
• Must possess good written and numeric skills

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Cycle Scheme (After probation period)
• Electric Car Scheme (After 1 year of employment)
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment 
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access
• O2 Reach

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