Product Support Manager Vacuum & Blowers

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Product Support Manager- Vacuum & Blowers

Location 

Patel Nagar Delhi

About Us

In Ingersoll Rand PFT division, we sell Pressure Flow Technology products in India and external countries.

Job Summary

Product Support Manager Vacuum & Blowers is required to give first aid solution to Customer as first point on time during Customer Complaint issue. He will be leading time of 2/3 Call centre executive where he work upon registration of Customer complaint and give telephonic support so that basic issues can be resolved over the phone. Also he will be taking care of Multi Brand repair centre as Coordinator.

Responsibilities

• Customer complaints timely resolution.
• Leading Call centre team who will be coordinating with field service team for resolution of issues.
• Giving telephonic solution to Customers for all PFT products.
• Mapping CSR in system.
• Handling Multi Brand repair Centre in Pune, Delhi and Hyderabad.

Basic Qualifications

(Essential qualifications, language, driving licence etc)

• Engineer with 10+ year of Experience with OEMs handling Corp Customers and Team of 2/3 peoples
• Knowledge of Low Pressure products Vacuum and Blowers of all type of ranges.
• Multilingual will be additional advantage
• Customer Service Support experience

Travel & Work Arrangements/Requirements

70% office job and 30 % multi brand repair centre

Key Competencies

Absolute KEY skills needed for role

• Product knowledge over various range of products.
• Product knowledge of PFT products
• Good personality to handle Corp Customers over phone and teams.
• Humble and pleasant in nature

What we Offer

• We are all owners of the company! Stock options(Employee Ownership Program)  that align your interests with the company's success.   
• Yearly performance-based bonus, rewarding your hard work and dedication.   
• Leave Encashments  
• Maternity/Paternity Leaves 
• Employee Health covered under Medical, Group Term Life & Accident Insurance 
• Employee Assistance Program  
• Employee development with LinkedIn Learning  
• Employee recognition via Awardco  

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.