Service Administrator
Bradford, GB, BD4 0SU
Job Title
Service Administrator
Location
Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.
Job Summary
The Service Administrator will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts sales and processing engineers’ paperwork within our systems
The Service Administrator must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with excellent customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Responsibilities
- Raising service order numbers on SAP
- Raising parts orders on SAP - for delivery to engineers / customers
- Administering Service Engineers paperwork to ensure all hours, materials and any follows ups are actioned through to invoicing
- Updating Maintenance records on Excel spreadsheet (for KPI),
- Closing completed service orders on SAP
- Responsible for Work In Progress (WIP) targets
- Checking parts stock on SAP.
- Ensure work is processed efficiently and accurately onto the system (Ideal, FSL,SAP)
- Build customer relationships in a professional manner through a solution orientated approach, service and telephone support
- Identify and quote accurate parts and services to customers
- Ensure any problems are resolved in a timely manner or escalated through the correct channels
- Participate in positive team efforts to achieve departmental and company goals
- Support all activities within the Aftermarket department as required
Travel & Work Arrangements/Requirements
Fully site based
Key Competencies
- Parts Control/Management
- Sales/Work Order Processing
- Customer Service Skills
- Working to deadlines
- Flexible
- Transport Environment Background (desirable)
- Teamwork
- Detail-Oriented
- Willingness to learn
- Negotiating
What we Offer
- Company Pension Contribution
- Westfield Health Medical Cover
- 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
- Free parking
- Death in Service Benefit of 4x salary
- Cycle Scheme
- Employee Assistance Programme
- Refer a Friend Scheme
- Electric Car Scheme (after probation period)
- 10% of salary in shares after 1 year of employment
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