Service Support

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Aftermarket Parts Sales Co-ordinator

Location 

Cross Lane, Bradford

About Us

Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.

Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.

Job Summary

The Aftermarket Parts Sales Co-coordinator will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating paid service support through our own engineer network.

The Aftermarket Parts Sales Co-coordinator must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach. 

Responsibilities

• Liaise with production, purchasing and other related departments to ensure that delivery dates are agreed and communicated to the customer.

• Ensure that orders are processed efficiently and accurately onto the computer system and that order acknowledgements are supplied in a timely manner.

• Ensure that group companies, distributors and end customers are continually informed about the status of their outstanding orders.

• Within Ingersoll Rand actively represent our customer’s interests in the areas of due date performance accuracy and quality of product despatched.

• Build customer relationships in a professional manner through solution-oriented communication, service and telephone support.

• Develop existing accounts / explore new accounts and develop any growth opportunities within those accounts by maximising every sales opportunity.

• Support all activities within the aftermarket department as required.

Key Competencies

• Have the Enthusiasm and a desire to learn and work at pace with changing priorities with A “people first” approach

• Ability to work effectively as part of a team.

• Continuous positive behaviour and proactive approach to providing solutions.

• Attention to detail.

What we Offer

• Company Pension Contribution
• Westfield Health Medical Cover
• 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
• Free parking
• Death in Service Benefit of 4x salary
• Cycle Scheme
• Employee Assistance Programme
• Refer a Friend Scheme
• Electric Car Scheme (after probation period)
• 10% of salary in shares after 1 year of employment

Further information about Ingersoll Rand please view @ www.irco.com

For Information on our Transport Solutions Business please view www.gardnerdenver.com/transport

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.