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Service Support

Location: 

Bradford, GB, BD4 0SU

Req ID:  13894


Current employees: please log into our system to apply

Job Title 

Service Support

Location 

Cross Lane, Bradford

About Us

Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.

 

Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.


Job Summary

The Technical Service Support will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating service support through our own engineer network.

 

The Technical Service Support must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.         

 

Responsibilities

  • Dealing with incoming calls for Technical Support on our Products (strong focus on our Optiload Milk System)
  • Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
  • Administering Service Engineers paperwork to ensure all hours, materials and any follows ups are actioned through to invoicing
  • Updating Maintenance records on Excel spreadsheet (for KPI),
  • Responsible for Work In Progress (WIP) targets
  • Build customer relationships in a professional manner through a solution orientated approach, service and telephone support
  • Continually look to explore and develop existing accounts for any growth opportunities to maximise sales 
  • Promote the usage of our own engineers with our customers when required

 

Basic Qualifications

(Essential qualifications, language, driving licence etc)

  • Detail Orientated
  • Willingness to learn
  • Teamwork

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies

Absolute KEY skills needed for role

  • Customer Focus
  • Prioritisation Skills

What we Offer

  • Company Pension Contribution
  • Westfield Health Medical Cover
  • 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
  • Free parking
  • Death in Service Benefit of 4x salary
  • Cycle Scheme
  • Employee Assistance Programme
  • Refer a Friend Scheme
  • Electric Car Scheme (after probation period)
  • 10% of salary in shares after 1 year of employment

 

Further information about Ingersoll Rand please view @ www.irco.com

 

For Information on our Transport Solutions Business please view www.gardnerdenver.com/transport

 

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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