Customer Account Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Customer Account Specialist with German

Location  

Brno, Czech Republic

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

The position of Customer Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic.  The Customer Account Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for Industrial Technologies businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer.

Responsibilities

• Manage customer orders from placement to invoicing through multiple channels, including Salesforce, phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
• Provide customer support for pre order activities (pricing, availability, and quoting) and order activities (promise dates, order entry, collaboration with supply chain and operations).
• Manage Sales Order book / backlog in relation to dating / holds / quotes and P.O. errors.
• Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
• Liaise with factories or suppliers to improve delivery dates and more.

Basic Qualifications

• Communicative level of English & German (min. B2)
• 3 years’ experience in service / customer facing role preferred
• PC literacy (MS Office)
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

Travel & Work Arrangements/Requirements

Hybrid model, up to 50% home office

Key Competencies

• Communicative English & German
• Previous experience in a customer facing role
• Ability to communicate clearly and effectively

What we Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city center
• Refreshment at the workplace for free
• Employee assistance program
• LinkedIn Learning free access

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.