Customer Experience - Operations Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Customer Experience – Operations Specialist with English

Location  

Brno, Czechia, hybrid

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

CX Operations Specialist’s primary tasks are related to first class customer support in terms of coordinating multiple teams in order to follow-up on progress of customer orders and resolving any barriers within the order to delivery process. The customer will be also responsible for resolution of customer claims. CX Operations Specialist will report to the Supervisor Customer Experience.

Responsibilities

• Open order books: Resolving issues related to smooth progress of orders (order expediting, good availability etc.)
• Claims: Investigating and resolving customer claims and disputes, issuing credit notes and manual debit notes
• Billing: Billing invoices and issuing manual delivery notes
• IC trade relationship support: Providing quotes and entering orders for intercompany customers, supporting open order book for intercompany customers
• Salesforce: Managing cases in Salesforce CRM system
• Cooperation with other departments: Active cooperation with other customer experience and other teams
• Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

Basic Qualifications

• Communicative level of English
• Analytical, solution oriented
• Ability to create reports (Excel basics)
• PC literacy (MS Office)
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

Travel & Work Arrangements/Requirements

Fully site based, flexible working, hybrid model, up to 50% home office

Key Competencies

• Communicative level of English
• Analytical, solution oriented
• Ability to create reports (Excel basics)

What we Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city centre
• Refreshment at the workplace for free
• Employee assistance program
• LinkedIn Learning free access

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.