Inside Sales Manager

Job Title 

Inside Sales Manager, ARO – Europe & Africa

Location  

Brno, Czech Republic

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

This role is responsible for managing and growing existing customer accounts while also driving business development efforts to identify and engage prospective customers across Europe & Africa. The ideal candidate will be skilled in building relationships, uncovering customer needs, and generating new opportunities that contribute to overall revenue growth.

Responsibilities

• Account Management: Serve as the primary point of contact for assigned distributor accounts and OEM customers, fostering long-term relationships and ensuring their needs are met.
• Sales Growth: Meet or exceed sales targets through proactive account management, upselling, cross-selling, and identifying new opportunities.
• Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and offering tailored solutions to meet customer needs.
• Quoting and Pricing: Prepare and deliver accurate quotes, negotiate pricing, and manage contract terms in collaboration with internal teams.
• Market Analysis: Monitor industry trends, competitor activity, and market conditions to identify opportunities for growth and improvement.
• Collaboration: Partner with the Outside Sales and Sales Enablement teams to develop account strategies and ensure alignment with company goals.
• Business Development: Research prospective accounts in target markets and initiate outreach to secure introductory meetings to share capabilities, uncover needs and identify new opportunities.
• Salesforce Maintenance: Maintain accurate customer records and activity logs within the company’s  system, ensuring data integrity and leveraging insights for strategic decision-making.
• Product Knowledge: Develop a deep understanding of the company’s products, applications, and value propositions to effectively communicate and differentiate offerings to customers.
• Reporting: Provide regular updates on account performance, sales forecasts, and customer feedback to management.

Basic Qualifications

• Bachelor’s degree in business, sales, marketing, or a related field (or equivalent work experience).
• Proven experience in inside sales, account management, or customer service, preferably in an industrial or manufacturing environment.
• Strong interpersonal and communication skills, with the ability to build rapport and foster relationships with diverse stakeholders.
• Demonstrated ability to meet or exceed sales targets and drive account growth.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Technical aptitude and ability to learn and understand complex industrial products and applications.
• Self-motivated and results-oriented, with a proactive approach to problem-solving and decision-making.
• Experience working with distributors and/or OEM customers is highly desirable.

Travel & Work Arrangements/Requirements

Fully site-based, flexible working, hybrid model, up to 50% home office

Key Competencies

• Customer focus
• Collaborates effectively
• Communicates effectively
• Optimizes work processes

What we Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city center
• Refreshment at the workplace for free
• Employee assistance program
• LinkedIn Learning free access