Inside Sales Representative

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Inside Sales Representative

Location  

Brno, Czechia / Warsaw, Poland

About Us

We are expanding at Ingersoll Rand! Be a part of a brand-new department, as part of the Precision & Science Technologies Inside Sales Specialist team.

Job Summary

The Inside Sales Representative will integrate the Europe and Africa Sales Enablement Team. The role holder will be the first point of contact for external leads coming into the business for our ARO brand, offering a timely response to incoming enquiries delivering superior customer experience across our business line driving positive Net Promoter Score and improved lead handoff and closing processes with our sales teams and external channel partners. The person in charge will also have the opportunity to manage channel communication, analyse the success rate of local e-mailing campaigns and organize events and marketing initiatives internally and for channel partner. The right candidate will bring a combination of experience in direct to end-user sales, channel management, customer service, and problem solving.

Responsibilities

• Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
• Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
• CRM Oversight: Maintain and optimize the CRM system by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
• Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
• Sales Process Optimization: Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
• Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
• Channel Communication: Prepare and deliver, in close collaboration with Sales Enablement Managers, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis.

Basic Qualifications

• Bachelor Degree with 2+ years of experience in a sales & service environment, or equivalent years of experience  required. 2+ years of proven customer service expertise in the Service Industry preferred.
• Direct experience with Salesforce or equivalent CRM systems is desired.
• Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
• English fluency plus another European language is required.

Travel & Work Arrangements/Requirements

• Flexible working hours, hybrid model (up to 50% of HO per month), travelling 5% - 10% of the total working time annually.

Key Competencies

• Active Listening: Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints.
• Flexible Mindset: Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
• Collaboration: Establishes key strategic relationships across customer organization levels.
• Communication: Effectively conveys technical concepts and communicates with clarity across diverse settings.
• Problem Solving: Skilled in dissecting problems, applying logical analysis, to address multifaceted interconnected issues, exploring various sources to implement a sustainable resolution.
• Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery, and employs customer feedback to address challenges and opportunities.
• Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
• Sales Excellence: Demonstrates a strong desire to win and close orders, recognizes large sales opportunities, and consistently aims to exceed sales targets and customer expectations.

What we Offer

Below benefits apply to the CZ location only, Polish benefits may differ.

• Motivating salary and annual bonuses, company shares
• Meal vouchers
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city centre
• Refreshment at the workplace for free
• Employee assistance program

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.