Warranty Analyst - Product Technical Support

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Warranty Analyst - Product Technical Support

Location  

Brno, Czechia, hybrid

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

Warranty Analyst - Product Technical Support is responsible for supporting with both aftermarket parts identification and warranty claim validation. The parts identification support, focuses on promoting the aftermarket parts business while preventing field issues due to errors in the order process, minimizing customer equipment downtime. While the Warranty aspect of the role requires a responsibility for warranty system & claims administration ensuring a constant attention to process improvement & compliance.

Responsibilities

• Provide timely and accurate support for compressor products.
• Maintain records and initiate amendments to manuals, drawings and systems. Maintain ticket & claims system for all open issues (warranty & parts identification) within SLAs, while using problem solving & analysis to demonstrate areas for improvement (MDI).
• Use warranty database to develop and issue detailed reports supporting corrective action.
• Make technical assessments on warranty claims and decisions to assign defect cost liability.
• Develop and deliver Distributor training remotely and face to face (occasional travel required).
• Investigate and review engineering documentation to support conversions or machine upgrades.
• Complete and maintain all standard work processes, field service bulletins, etc. Resolve application and conversion issues, e.g. facilitating parts installation.
• Engage regularly with global stakeholders to ensure we have consistent and best in class processes. Effectively collaborate with colleagues, Warranty, Technical Support, Engineering, Quality & Sales.

Basic Qualifications

• Communicative level of English & German / French / Italian / Spanish / Polish is required
• 4 years technical degree (mechanical / electrical) preferred
• 3+ years of experience in industrial machinery to component level
• Strong proficiency with Microsoft Office & business systems (Oracle or SAP) is a plus

Travel & Work Arrangements/Requirements

Fully site based, flexible working, hybrid model, up to 50% home office, travel 5-10 %

Key Competencies

• Communicative level of English & German / French / Italian / Spanish / Polish is required
• Knowledge of technical drawings engineering documentation, bill of materials, parts manuals, factory processes
• Ability to work independently, problem solver, and teamwork-oriented
• Awareness of Process Improvement methods is an advantage
• Strong communication skills needed along with ability to write reports

What we Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city center
• Refreshment at the workplace for free
• Employee assistance program
• LinkedIn Learning free access

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.