Assistant Manager - CX ME

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Location  Chennai

About Us

Milton Roy, part of the Ingersoll Rand Group, manufactures controlled-volume metering pumps and equipment that deliver unsurpassed reliability and accuracy in critical chemical dosing applications

Responsibilities

• Book orders for customers without Istore

• Provide P&A within 4 hours

• Warranty issues Management (CAPA and Tavant)

• Non-Warranty issues Management

• Check backlog on a daily basis to

• Check credit hold (Majority of Customers in MEA are on low credit level, so orders are often on C/H)

• Check reservation/order fulfilment

• Analise orders lines and, Based on ship method/consolidation chosen by Customer requirements are

•   Split Orders lines

• Change CRD Based on Ship Method (that can occur across different orders – Note that this is a very long process-as data needs to be extracted from Qlik to ensure order lines are correctly modified before pick hold released)

• Manually remove Pick Hold bit by bit to ensure correct R12/

• Check orders packed, engage with GXO to obtain documentation

• Request Shipping Instructions for orders packed, ensuring customer FF collects within 10 working days from release

• Provide weekly Report on MEA Orders with invoicing forecast

Basic Qualification

Experience required 12-15 years

What we Offer

We are all owners of the company! Stock options(Employee Ownership Program)  that align your interests with the company's success.   

Yearly performance-based bonus, rewarding your hard work and dedication.   

Leave Encashments  

Maternity/Paternity Leaves 

Employee Health covered under Medical, Group Term Life & Accident Insurance 

Employee Assistance Program  

Employee development with LinkedIn Learning  

Employee recognition via Awardco  

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.