Senior Engineer - Service

Service Engineer

Hydro Prokav Pumps India Pvt Ltd

Coimbatore, Tamil Nadu

About Us

Hydro Prokav Pumps, part of Ingersoll Rand, a leading progressive cavity pump (PCP) manufacturer and exporter headquartered in Coimbatore, India. Hydro Prokav core expertise lies in PCP solutions, the perfect choice for handling tough, viscous, abrasive, and high-consistency mediums. Equipped with state-of-the-art machinery and testing facilities, our integrated plant ensures precision manufacturing and rigorous quality control for every pump produced.

Job Summary:

The role involves providing technical service support for pumps at customer sites across South India, including Tamil Nadu, Kerala, Karnataka, Telangana, and Andhra Pradesh. The candidate will be responsible for attending customer complaints, analysing pump failures, identifying root causes, and recommending effective corrective and preventive actions.The position requires extensive customer interaction, complaint management, and regular travel to customer locations. Strong communication skills and a customer-focused approach are essential.

Responsibilities:

• Attend customer complaints and provide timely technical support.
• Analyse pump failures and identify root causes.
• Recommend and implement corrective actions to improve pump performance and reliability.
• Register customer complaints in the system and track them through to closure.
• Coordinate with internal departments and customers to ensure prompt resolution of issues.
• Prepare service reports and communicate findings professionally.
• Provide technical guidance and maintenance recommendations to customers.
• Take ownership of customer issues and ensure high levels of customer satisfaction.
• Travel extensively across South India for service activities and customer support.

Basic Qualification:

• Bachelor of Engineering (B.E.) in Mechanical Engineering or a related discipline.

Experience & Skills

• Experience in the pump industry, preferably in service, maintenance, troubleshooting, or commissioning activities.
• Strong knowledge of pump operation, maintenance, and failure analysis.
• Willingness to travel extensively across customer locations.
• Ability to work independently and manage multiple customer assignments.
• Communication Requirements
• The candidate should be proficient in: English, Tamil & Hindi
• Knowledge of additional regional languages will be an added advantage.

Key competencies:

•   Professional attitude and conduct.
•   Strong customer service orientation.
•   Excellent communication and interpersonal skills.
•   Ownership and accountability.
•   Problem-solving and analytical skills.
•   Ability to work under pressure and meet customer expectations.
•   Teamwork and coordination skills.
•   Sincerity, commitment, and a proactive approach to issue resolution.

What we Offer:

• We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success. 
• Yearly performance-based bonus, rewarding your hard work and dedication. 
• Leave Encashments
• Maternity/Paternity Leaves
• Employee Health covered under Medical, Group Term Life & Accident Insurance
• Employee Assistance Program
• Employee development with LinkedIn Learning
• Employee recognition via Awardco
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.