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Inside Sales Specialist

Location: 

Dandenong South, VIC, AU, 3175

Req ID:  16802


Current employees: please log into our system to apply

Key Responsibilities

1. Inbound Lead Handling (Core Accountability)

  • Respond to all inbound leads via: Web forms, Web chat, WhatsApp, Phone
  • Deliver first response within defined SLA to maximize conversion likelihood
  • Maintain professional, customer-centric communication aligned to DGX scripts and tone guidelines

2. Lead Qualification & Conversion

  • Conduct structured qualification (BANT-style): Budget, Authority, Need, Timing
  • Assess urgency, application, and buying intent
  • Convert qualified leads into Salesforce Opportunities
  • Assign opportunities to Field Sales, Distributor partners, Inside Sales ownership

3. Budgetary Quoting

  • Prepare and issue budgetary (indicative) quotes within defined scope
  • Ensure quote accuracy, documentation, and CRM traceability
  • Capture customer feedback and update opportunity status accordingly

4. Handoff & Sales Alignment

  • Execute seamless handoff to sales within SLA
  • Ensure Salesforce data completeness:
    • Opportunity value
    • Product line
    • Campaign attribution
    • Notes and qualification summary
  • Collaborate closely with Sales to improve opportunity acceptance and win rates

5. Nurture, Follow-Up & Outbound Support

  • Execute structured follow-up sequences:
    • 6–8 touches over 5 business days
  • Proactively support:
    • Aftermarket opportunities
    • Recurring service and maintenance cycles
  • Recycle or close unresponsive leads based on DGX rules

6. Data, CRM & Feedback Discipline

  • Maintain high CRM hygiene in Salesforce
  • Provide feedback to DGX on:
    • Lead quality
    • Campaign effectiveness
    • Customer pain points (VOC insights)
  • Support continuous improvement of DGX processes

 

Capability & Experience Requirements

Essential

  • 2–5 years in Inside Sales, Sales Support, or Commercial Operations
  • Strong customer communication skills (written & verbal)
  • CRM experience (Salesforce preferred)
  • Ability to handle high inbound volume with discipline and accuracy
  • Commercial curiosity and coachability

Desirable

  • Experience in industrial, engineering, or B2B environments
  • Exposure to quoting or CPQ processes
  • Understanding of aftermarket or service-based sales cycles

Governance & Enablement

  • Onboarding aligned to DGX 30-60-90 day enablement framework
  • Ongoing coaching supported by:
    • GD Australia Commercial leadership
    • AP Inside Sales Lead
  • Performance reviewed via:
    • Weekly KPI dashboards
    • Monthly performance reviews
    • Quarterly DGX alignment sessions

 

 

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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