Service Coordinator

Service Coordinator

Job Summary

Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre including clerical and administrative responsibilities.

Clerical:

• Initiate AirCover service due requirements and action accordingly
• Raising appropriate system requirements to implement and action AirCover and breakdown servicing
• Allocation of Air Cover jobs via the Regional Service Coordinator
• Ensure credit terms and COD requirements are met
• Assisting with incoming phone inquiries
• Establishment and maintenance of sound working relationships with customers
• Reporting potential new Air Cover clients
• Creating system requirements for new and/or updated contracts/agreements
• Maintaining a strong liaison/communication with the Regional Service Managers in regard to customer service complaints
• Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre

Operations:

• Responsible for supporting and maintaining high quality customer relationships.
• Provides operational support to Regional Service Manager & Supervisor
• Provides internal & external customer support relating to enquiries and requests.
• Service:
• Provides the first point of contact for Service customers
• Maintains and provides high quality phone presentation to all customers
• Provide full back-up support in the absence of the Regional Service Coordinator
• Other duties as required and agreed to achieve the highest quality service.

Quality:

• Supports Company objectives in accordance with ISO 9001 quality accreditation
• Health & Safety Environment
• Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
• Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
• Taking a leading role in safety risk assessment and audit
• Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

Requirement

• Demonstrated verbal and written communication skills.
• Demonstrated PC Skills (SAP, Lotus Notes, Excel, Word and databases).
• Ability to meet deadlines and organise work priorities.
• Demonstrate a flexible and “can do” attitude 
• Able to work on agreed initiatives with minimal support.
• Prior experience in Customer Care Centre preferred but not essential.
• Demonstrated analytical skills.
• Focused on achieving agreed targets.
• Demonstrated ability to undertake research and source appropriate parts information.
• Highly developed organisational skills.
• Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
• Year 12 Senior Secondary Certificate of Education
• Must be proficient in Microsoft Office software
• Experience in accounting, MS Outlook and SAP preferred.