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Branch Operations Manager

Location: 

Durban, KwaZulu-Natal, ZA, 4023

Req ID:  19345


Current employees: please log into our system to apply

Job Summary

This role combines service leadership with full responsibility for the day-to-day running of the Durban branch. The Branch Manager is accountable for leading the service technicians, managing operations, and ensuring consistent delivery to customers. The role is hands-on and requires a strong balance of technical understanding, people leadership, and operational control. You will be the leader on site, setting the standard and ensuring the branch runs efficiently, safely, and with strong operational control, while working closely with sales, finance, and support teams to deliver overall performance.

 

Responsibilities

  • Branch Leadership & Operations
  • Service Operations
  • People Leadership
  • Customer Management
  • Financial & Performance Management
  • Safety, Compliance & Quality

 

Basic Qualifications

  • Relevant technical, engineering, or trade qualification preferred
  • 5–10 years’ experience in a technical or service environment, ideally within industrial products
  • Proven experience leading and managing a technical team
  • Strong people leadership skills, including coaching, development, and performance management
  • Practical understanding of service operations and customer requirements
  • Good communication skills with the ability to engage customers, technicians, and internal teams

 

Travel & Work Arrangements/Requirements

Flexible working, 50% travel

 

Key Competencies

  • Strong experience in a service or technical environment
  • Proven ability to lead and manage a team
  • Good understanding of operational and branch-level activities
  • Hands-on, practical approach to problem solving
  • Able to manage both day-to-day operations and longer-term priorities
  • Strong communication skills with both customers and internal teams

 

What we Offer

  • Our benefits – Incentive, pension fund, medical aid, company car.
  • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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