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Field Service Technician

Location: 

US

Req ID:  4368

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

The Field Service Technician inspects, repairs tests and commissions OEM products at the customer’s location throughout our North Carolina and South Carolina service territory.  The Field Service Technician is skilled in diagnosing and identifying problems with equipment or products and providing technical service to customers.  A company issued work truck, a company issued cell phone, a company issued laptop are provided along with company paid meals while traveling on the road.  Cross training opportunites are available among other divisions within our company.  There are also opportunities for international travel as well, if desired. 

 

ESSENTIAL FUNCTIONS:

 

  • Customer Service: Provides a high level of customer service. Deals tactfully with customers and co­workers.
  • Troubleshoots: Inspects products, identifying customer problems and issues. Advises customer of findings. Assists Engineering to determine Root Cause Analysis. Performs system/package evaluations in field. Performs field repairs.
  • Repairs: Repairs machinery or processes, restoring equipment to appropriate operating conditions.
  • Vibration Analysis: able to collect and analyze vibration data.
  • Product: Performs preventative maintenance on products, ensures equipment is operating according to specifications.
  • Documents: Prepares and submits written field service reports, completes data log sheets, parts return lists, and other paperwork involved in a job. Reviews and edits documents before they are provided to the customer.
  • Training: Identifies customer issues, creates appropriate training modules and implements training at customer site.
  • Warranty: Explains warranty programs to customers, soliciting their participation. Processes Customer Feedbacks.
  • Other responsibilities as assigned.

 

QUALIFICATIONS:

 

Experience Required:

 

  • Excellent knowledge of all the mechanical aspects of the machinery/product line. Must be able to read and understand P&ID’s, perform laser alignments & take vibration readings. Excellent communication skills required to explain operations and maintenance of OEMI products. Ability to travel work flexible hours.

 

Education/Training Required:

 

  • Technical/ vocational or high School diploma or GED required. Good computer skills necessary.

 

Levels:

 

  • Service Technician I, II, III, IV Your placement in one of the above levels will depend upon experience, skills, knowledge, education, performance and contribution. Field Service Technician I is an entry-level position, requiring close supervision. Field Service Technicians II to III require slightly less supervision, bringing further training and more skills to the position and a solid understanding of the responsibilities entailed above. Field Service Technician IV operates at a high skill level with little or no supervision.
  • Other factors that will be considered in the placement into one of these levels is the IPE analysis, internal training, external education and certifications achieved as well as ability to perform all the responsibilities in a proficient manner.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Special Accomodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.