Lead Management Specialist

Job Title

Lead Management Specialist

Location

Poland / Gliwice

About Us

We are a Life Sciences business focused on delivering digital experiences that support the buyer journey and improve engagement across our web platforms. Our Lead Management function plays a key role in supporting sales growth, optimizing customer journeys, and ensuring a seamless experience across all touchpoints.

Job Summary

The Lead Management Specialist is the first point of contact for incoming customer inquiries and plays a critical role in shaping the initial customer experience.

This position combines communication, commercial thinking, and operational excellence to quickly respond, qualify, and convert inbound leads into high-quality sales opportunities. It offers a strong development path into sales, marketing, or broader commercial roles.

Responsibilities

• Respond to inbound inquiries via web forms, chat, and phone within defined SLAs
• Engage with customers to understand their needs and qualify their business potential
• Convert qualified leads into sales-ready opportunities and assign them to the appropriate teams
• Maintain accurate and detailed information in CRM systems
• Provide budgetary quotes using approved templates and guidelines
• Execute follow-ups and nurturing activities to move leads forward
• Ensure a high-quality, professional customer experience at every touchpoint
• Collaborate closely with Sales, Marketing, and technical teams
• Escalate complex technical or pricing questions when needed
• Contribute ideas to improve lead handling processes, templates, and workflows

Basic Qualifications

• 1–3 years of experience in sales support, customer service, lead management, or similar roles
• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field)
• Experience working with CRM systems
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Fluent in English (additional languages are a plus)

Travel & Work Arrangements/Requirements

Remote or hybrid working model with flexibility

Key Competencies

• Customer-centric mindset
• Strong ownership and proactive approach
• Excellent organizational and multitasking skills
• Analytical thinking and problem-solving ability
• Collaboration and adaptability
• Attention to detail and process discipline

What We Offer

• Opportunity to directly impact sales pipeline and business growth
• Strong exposure to cross-functional collaboration (Sales, Marketing, Engineering)
• Clear career development path toward commercial roles
• Dynamic, fast-paced environment with real ownership
• Access to modern CRM tools and structured processes
• Flexible working model supporting work-life balance
• Supportive team culture focused on learning and continuous improvement

Salary Range

Monthly salary ranges from 6,000 to 9,100 PLN (gross).

Salary depends on experience and skills.