Customer Service Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. 

Job Title 

Customer Service Coordinator (maternity cover)

Location  

Hanwell

Job Summary

The customer Services Coordinator pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. 

Responsibilities

• Responds to calls from existing customers or distributors to purchase products, resolve account problems, follows up on supply or logistics concerns. 
• Works with sales account representatives or Sales Managers to resolve issues.
• Consults with Manager on setting margins when margins needed to promote a sale deviate from the guidelines. 
• Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids.
• Achieves annual targets through consistent customer follow-up and resolution to distributor and/or customer problems.
• Ensuring all H&S policies are always adhered to.
• Undertaking any other duties as may be reasonably required within the scope of the role.

Basic Qualifications

• Bachelor’s degree in marketing or business is desirable.

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies

• Experience in a customer service or sales roles
• Experience in working with multiple accounts and customers
• Experience with Microsoft Office applications (Access, Excel, Word)
• Excellent written and oral communication skills
• Exceptional customer service orientation
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Some technical or engineering skills/knowledge

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• 7% Employer Pension Contribution
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After 1 year employment)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program
• Enhanced Maternity & Paternity Policies

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.