Business Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Summary

The Business Support Specialist will be based in our Jakarta, Indonesia office and will be responsible for providing comprehensive support to our sales team, ensuring smooth operations and excellent customer service. This role requires a proactive and detail-oriented individual with strong communication and organizational skills.

Responsibilities

• Coordinate with sales to ensure accurate and timely invoicing.
• Attend to enquiries on product sales and stock availability.
• Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
• Manage accounts receivables process from invoice generation to payment collection.
• Prepare proposals related to relevant products for customers / distributors / dealers.
• Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.
• Update pricing / brochures / templates of air compressors & related products.
• Compile and provide sales reports.
• Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.
• Prepare and submit item creations, order change for orders and create new customer accounts.
• Maintain proper & systematic filings of sales project files, library, and technical materials.
• Support reports requirement from management
• Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.)
• Support ad-hoc office administration for the sales & service department.

Basic Qualifications

• Diploma or Degree
• Fluent in English
• 2-3 years of experience in sales and service support/administration in similar industry

Travel & Work Arrangements/Requirements

Office-based.

Key Competencies

• Customer Orientation
• Communication
• Detail-oriented
• Negotiation
• Ownership

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.