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Senior Service Engineer

Location: 

Jakarta Selatan, Jakarta, ID, 12560

Req ID:  15873


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Senior Service Engineer (Field Services & Deployment) 

 

Job Summary:

We are seeking a skilled and motivated Senior Service Engineer to oversee the planning, deployment, and execution of service activities for compressed air systems. This role combines hands-on technical expertise with team lead responsibilities, ensuring high-quality service delivery and customer satisfaction.

 

Key Responsibilities:

 

  1. Technical & Schedule Planning
  • Develop service schedules and allocate resources based on project and service needs.
  • Review backlog documentation and ensure job readiness (tools, parts, permits, etc.).
  1. Site Construction & Coordination
  • Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
  • Oversee on-site installation, commissioning, and service works.
  • Ensure compliance with safety standards, technical specifications, and project timelines.
  1. Project Collaboration
  • Coordinate with project team to align service activities with project milestones.
  • Provide regular updates on progress, risks, and corrective actions.
  1. Service Program Management
  • Administer and monitor company service and warranty programs
  • Track service KPIs, warranty claims, and customer satisfaction metrics.
  • Ensure timely execution of warranty repairs and program deliverables.
  1. Customer Engagement
  • Act as a key point of contact for customers during service execution.
  • Address technical issues, provide updates, and ensure customer satisfaction.

 

 

Requirements:

  • Diploma in Mechanical or Electrical Engineering
  • Proven field service experience in compressed air systems
  • Knowledge of panel programming and system diagnostics
  • Strong planning and customer service skills
  • Ability to guide engineers, plan and allocate service jobs, and ensure safe, efficient, and high-quality execution.

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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