Service Engineer

RESPONSIBILITIES

• Carry out on-site survey and vacuum audit.
• Focus on customer support service / troubleshooting on vacuum and compression system.
• Responsible for implementing client requirements, including technical queries and spare part inquiry
• Coordinate the activities among functional departments on standardization of procedures and process to ensure servicing run smoothly.
• Provide general servicing and overhaul of liquid ring pumps / compressors or package related equipment to detect malfunction and discuss machine operation variations with engineers or other maintenance workers to diagnose problem/root causes and determine proper solutions.
• Provide technical support and on-site commissioning to existing and new clients effectively as and when required.
• Carry out on-site inspections and tests on vacuum pumps and compressors and package related equipment.
• Ability to understand and read cross sectional, PIDs and simple electrical diagrams.
• Support sales in technical meeting and activities.
• Promote sales and prepare quotations of spare parts to customers.
• Handle pre and post administrative work.
• Schedule and prepare permits for the service jobs.
• Handle warranty and quality claims between customer and factories.
• Accept ownership and responsibility.

PRE-REQUISITES

• Diploma in Mechanical Engineering with minimum 5 years of working experience.
• Minimum 5 years’ experience in service, installation and site commissioning related.
• Experience in Pulp and Paper industry will be advantageous.
• Good analytical & troubleshooting skills coupled with minimum sales/marketing skills.
• Good team player & willing to deal with customer.
• Dynamic and able to adapt in a fast-paced environment
• Team player as well as the ability to work independently
• Strong interpersonal & communication skills, able to relate findings and solutions effectively to customers and the team.
• Valid driving license.