Field Service Tech

Responsibilities
Customer Service 
• Provide after hours call out assistance and call back availability when rostered on 
duty.
• Conduct overnight field trips to service breakdowns, maintenance and customer 
support 
• Promote and sign up medium to long-term customers under the Air Cover 
preventative maintenance plans
• Provide Customer support (internal and external) for the assigned equipment 
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and 
serviceable condition
• Train, Support, coach and Mentor new and existing collegues
Breakdown, Maintenance & Repair 
• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service 
Business Team. In the event of a breakdown, test the equipment/system and 
carryout fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment 
• Conduct the risk assessment and ensure the working environment is safe at all times 
and activities conducted are safe and don't harm self or other employees or customer 
employees 
• Maintain Safety compliance with the relevant legislation and regulations

Eliminate risks in the working environment by conducting housekeeping, and working 
with the Customer’s line manager to eliminate or at least mitigate the hazards before 
commencing work 
• Promote and support the reporting of incidents such as near miss, accident or 
equipment damage using the reporting system 
• Participate and conduct safety audits for assigned areas 
Reporting
• Submit all the risk assessments and Job safety analysis within 48 hours of being 
completed
• Submit timesheets daily of hours worked, work conducted, location and the job 
number 
Other responsibilities as assigned or required
Key Competencies
• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to 
Customers internal and external.
• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills 
• Problem solving and able to determine root cause 
• Organised self starter 
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years 
Maintenance experience