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Service Supervisor (Wichita, Kansas)

Location: 

Kansas City, MO, US, 64130

Req ID:  3432

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

 

Position Description: 

At Ingersoll Rand, our goal is to build a dedicated team of star individuals who will function with the agility and "all hands on deck" attitude of a start-up, while being supported by the resources and stability of a global business. We are looking for people who are excited to pitch in on diverse projects and who thrives in a fast-paced, results-oriented team culture. 

 

The Service Supervisor in the Industrial Technologies and Services business unit provides tactical leadership and decision-making for all service-related responsibilities within the Customer Center area to include: recruitment, development and supervision of service technicians to achieve superior results in customer satisfaction. Our knowledgeable service technician team serves customers by installing, trouble shooting, repairing and maintaining all makes of rotary screw and reciprocating air compressors, along with additional compressed air system components. 
 
Position Responsibilities: 

  • Respond to customers and assess actions regarding service needs, appropriate service programs and personnel to meet customer requirements. 

  • Oversee scheduling of service personnel in an efficient and effective manner. 

  • Develop people by managing the recruitment, product training, development and performance of the service technicians to ensure the teams' skills and experiences exceed customer expectations, through the utilization of the skills matrix. Coach, counsel and manage performance for technicians on regular basis. 

  • Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs. 

  • Drive for complete utilization of the technicians as well as develop team efficiency through service metrics. 

  • Ensures environmental, health and safety compliance within service team. Ensure all service personnel follow and maintain safe work habits in the shop, as well as at the customer site. 

  • Drive and support pipeline of service quotes and proposals. Reduce the number of "call backs" by having the appropriate technician and the correct part provided timely. 

  • Oversee the project management of (key or sensitive) service jobs to ensure key milestones are completed on time and on budget. 

 
Skills/Qualifications: 

  • Post High School Education or extracurricular training required or 5 years of equivalent experience 

  • Three to five years business experience required, with technical experience preferred. 

  • Management of hourly workforce, including remote employees, preferred. 

  • Regional travel to customers is required; Company vehicle provided. 

  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: 

    • DUI in the previous 5 years 

    • Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years 

  • This position requires working in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. 

  • This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.  It requires employees to regularly lift and or move weight limits in line with the safety policy. 

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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Kansas City