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Commercial Apprentice

Location: 

Margate, GB, CT9 4JR

Req ID:  2711

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

JOB TITLE:  Commercial/Business Apprentice – Emco Wheaton - Margate   
 
RESPONSIBLE TO: Customer Service Manager   
 
RESPONSIBLE FOR: N/A   
 
PURPOSE OF ROLE:  To gain knowledge, skills and behaviours within specific business disciplines in order to provide support to these functions and qualify with college certification.  . 
 
 
MAIN DUTIES: 
 
Customer Service

  • Prepare quotes for customers globally
  • Prioritise and process customer orders.
  • Be ready to assist customers with identification of the product they need, offering alternatives or kits as required.
  • Be part of pro-active initiative to reach out to customers and achieve our goals. 
  • Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have deviations in orders received.
  • Using SAP on a daily basis to generate new quotations, create new customer orders, check stock availability and generate delivery reports for customers. 
  • Using Microsoft Office daily to communicate with colleagues and customers. 
  • Check product availability for customer orders, communicating to other departments within the business to obtain lead times for customer purchase orders.
  • Communicate with other departments to provide solutions back to the customer in a timely manner.
  • Communicate with customers about their orders, including any delays or changes in delivery, both via email and over the phone.
  • Provide weekly updates to customers regarding order statuses. 

 
Planning & Procurement

  • Contributes to administrative tasks related to production planning; including labour booking, closure of works orders and cost comparisons.
  • Books scrap materials through the SAP system.
  • Updates and maintains cell measures and KPI’s.
  • Assists with co-ordination of completed goods to dispatch as instructed.
  • Supports the procurement team with the entry into SAP and reporting.
  • Liaising with other departments; customer services, planning and operations teams as directed.
  • Any other reasonable tasks as assigned or required. 

 
 
PERSON SPECIFICATION:

  • GCSE or A’Level in Maths, English and Science at Grade 4 or above (essential). 
  • Excellent communication skills; written and oral (essential).
  • Experience with Microsoft Office; Word and Excel (essential).
  • Ability to work within a team and collaborate.
  • Problem-solving skills. 

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.