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Service Coordinator


Menomonee Falls, WI, US, 53051-0130

Req ID:  3471

This position is responsible for providing outstanding customer communication, coordinating the service technician resources; as well as coordinating the administration of billing, loading information in systems, rental billing and purchase order generation.

This position is based out of our Menomonee Falls Customer Center.

  • Generate Revenue - Answer incoming service calls and schedule technicians.  Process service requests. Generate and follow-up on service quotes and seek new business whenever possible.
  • Develop People - Guide and develop service technicians as appropriate, assisting in technical issue resolution.  Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
  • Manage Cash - Ensure timely and accurate invoicing.
  • Control Cost - Managing inventory of rental fleets (repair status, location, etc. )
  • Ensure environmental, health and safety; and Operational Excellence adherence in the Customer Center.  Assist with Auditing process.
  • Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
  • Order and receive parts for jobs.  Ensure SARBOX compliance.  Shipping and receiving activities. Service Request data entry and management.  Loading lines into Sales Order Management Systems (Copes, Oracle, Siebel, MFGPRO).  Submitting warranty claims and shipping parts to factory.  Answering technical questions and problem resolution.


  • High School Diploma or GED required; Degree preferred.
  • Three years minimum experience preferred, working in industrial service environment.
  • Proficient in Microsoft Office computer applications required.
  • Strong interpersonal and conflict resolution skills. 

The employee is occasionally required to stand, sit, and climb or balance. (Forklift mounting and operation) The employee must regularly lift and/or move up to 50 pounds This position works in a typical parts store/warehouse environment.  

Special Accomodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.