Customer Service Manager

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title: 

• Cutomer Service Manager  (H/F) 

Localisation :

• Moissy-Cramayel (77 500)
• Some business trips to plan in the North West of France

About Us : 

• The Industrial Technologies and Services (ITS) segment designs, manufactures, markets and services a wide range of air and gas compression, vacuum and blowing products, fluid transfer equipment, loading systems, power tools and lifting equipment, under the main brands Ingersoll Rand, Gardner Denver, CompAir ...

• This position is attached to the Compressor Service activity dedicated to the commissioning and maintenance of Industrial Compressors.

Main mission:

• Manage the activity and management of teams located in the North West of France
• Guarantee the optimization, quality, responsiveness and profitability of the sector for which he is responsible, he supervises the actions intended to meet customer needs (management of disputes, maintenance operations, etc.)

Responsibility :

• Supervise and unite your team, develop employees’ skills
• Supervise the technical and administrative monitoring of interventions:
• Track performance and continuous improvement

• Represent the company to its customers at trade fairs or customer seminars, participate in the commercial development of after-sales service through the analysis of processes implemented by the competition, the deployment of marketing actions or customer prospecting actions.
• Deploy the HSE Policy

Your profile:

•  Bac +2/3 level training: BTS, DUT, degree in management of commercial units, negotiation and customer relations, marketing techniques and management of companies and administrations or equivalent
• 3 to 5 years of professional experience in an equivalent position

Key skills: 

• Knowledge:
  •    Knowledge of maintenance processes
  •    Knowledge of regulations relating to compliance and quality issues
  •    Knowledge in the field of distribution (point of sale management, customer relationship management, supply and inventory management, etc.)
  •   Proficiency in problem-solving tools
• Know-how:
  •   Organize your work according to priorities and objectives
  •   Analyze and synthesize the data received
• Know-how:
•   Benefit from interpersonal skills
•   Be organized
•   To Listen
•   Be autonomous, pragmatic  and responsive

What we offer:

• Internal mobility and development within the group
• Social Benefits: Mutual Insurance, CSE Social Works, distribution of free shares, etc.
• 12 days of “RTT” per year
• Restaurant vouchers 
• A friendly working environment

If you want to take on new challenges, change your environment and if you think that your profile is in line with our research, join us!

An integration process will allow you to gradually take up your position and benefit from excellent internal development prospects.

This position is open to people with disabilities.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.