IT Technician

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job title: IT Field Service Technician Level 2

Location: Ingersoll Rand Parma, Italy site 

About Us 

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summery:

The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on-site support at other Italian locations.

Responsibilities:

• Provide 2nd-level on-site and remote IT support for end users
• Log and manage incidents and requests via the ServiceNow ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Support global infrastructure teams (Server, Network, Security) with local hands-on activities
• Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
• Participate in local, regional, and global IT projects (e.g., M&A, upgrades, deployments)
• Ensure compliance with global IT standards, processes, and security requirements
• Identify and drive continuous improvement opportunities in IT service delivery

Key Competencies:

• 3–6 years of experience in a similar IT support or field service role
• Strong troubleshooting skills across desktop, applications, and basic networking
• Solid knowledge of:
  • Windows 10/11
  • Microsoft 365 / Teams
  • Active Directory
  • Basic networking (LAN/WAN, TCP/IP)

• Strong customer focus and problem-solving mindset
• Ability to work both independently and within a global team
• Good English communication skills (written and verbal)

Preferences:

• Exposure to Intune, Autopilot, SCCM, or endpoint management tools
• Familiarity with network infrastructure components (switches, wireless networks, basic configuration, cabling)
• Experience supporting manufacturing or industrial environments
• Familiarity with global IT service delivery models
• Experience participating in IT projects such as M&A integrations, infrastructure upgrades, or security initiatives

Travel & Work Arrangements/Requirements 

• The technician will be based in the Parma office
• Required to provide support to other Ingersoll Rand sites across Italy
• Regular travel between Italian sites is expected to ensure on-site support and service continuity
• Occasional travel within EMEA may be required

Base Salary Range

• 26.400 – 46.690 €
• Collective Bargaining Agreement: CCNL Metalmeccanici 

What we Offer

• International and dynamic work environment
• Specific Smart Working Policy
• Continuous training and access to learning through LinkedIn Learning
• Corporate welfare and comprehensive benefits programs
• Local productivity bonus
• Company Share Options
• Internal canteen

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.