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Aftermarket Service Manager

Location: 

Petaling Jaya, 10, MY, 46050

Req ID:  10887


Current employees: please log into our system to apply

Responsibilities:

  • Responsible for aftersales service business development, include machine modification, sales of spare parts
  • Manage aftersales team, define management KPI to improve customer satisfaction
  • Build up the aftersales service process for internal and external customers
  • Control cost of aftersales service
  • Collect customer service requirements and feedback to design and quality team to improve machine quality continuously

 

Knowledge/Skills/Abilities:

  • Bachelor's degree or above in Mechanical/Electrical engineering or related
  • Over 8 years experience in aftersale service, and over 3years management experience.
  • Can arrange over 30% business travel of working time
  • English is working language
  • Good communication skill and can work with pressure
  • Build up and maintain good customer relationship;

 

 

Our Offer:

 

  • Working within an international group with effective decision making structure.
  • Good working environment with well known, proven industrial products and solutions in a growing market.
  • Training provided.
  • Opportunity for personal development and advancement.
  • Learn from an international team with leading technology knowledge.

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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