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Applications Engineer-Vacuum Pumps

Location: 

Quincy, IL, US, 62305 Springfield, MO, US, 65803

Req ID:  3098

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

Job Summary

Provides in-depth pre and post-sales technical support for our products to Sales personnel, partners (i.e. distributors/resellers), OEM customers, and end users. Works directly and indirectly with customers to ensure the best possible match between the company’s product and the customer’s application. Functions as a liaison between the customer, Sales and Product Management. Assists in the development and facilitation of technical training to relevant Sales personnel and partners.

 

Supports Sales, OEM customers, and partners with recommending solutions to match customer requirements and specifications.

•     Provide guidance and answer questions about product specifications, technical attributes, and commercial differentiators.

•     Provides feedback to sales team, distribution partners, and customers as required around applications of vacuum products.  Delivers clear suggestions around the selection of appropriate technologies and products for specific customer applications and highlights pros and cons of potential solutions to ultimately helps drive new business to the company.

•     Liaise with other functional teams and customers to aid in the resolution of product performance and quality issues.

•     Develop and deliver (online, in-person) product and application training for commercial team members and partners.

•     Execute process to setup new and update products in partner channel, including preparation of the required templates and monitoring progress.

•     Write application reports and case studies to support Sales and Marketing efforts.

•     Work closely with Product Management to document voice of the customer for future strategic initiatives

•     Attend trade shows, conferences, and customer meetings.

•     Other responsibilities as assigned or required.

Qualifications

•     Bachelor’s degree in Engineering, preferable experience with vacuum equipment.

•     A minimum of 3 years of experience supporting commercial operations (sales and customers)

•     Experience capturing customer requirements and translating them into recommendations.

•     Must have good presentation skills and experience interfacing with customers in a commercial setting.

 

 

Key Competencies

•     Strong technical aptitude

•     Strong communication skills: written, presentation, verbal

•     Customer focus

•     Self-motivated, high initiative, self-directed

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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Special Accomodation

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We are committed to making our customers successful.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Macomb