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Field Service Engineer

Location: 

Quincy, IL, US, 62305 Springfield, MO, US, 65803

Req ID:  2049

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

The Role 

Reporting to the Controls and Digital Soulutions Technical Support Manager, this position is responsible for providing post sales subject matter expert technical support and training to authorized channel partners on Gardner Denver Controls. 
 

Principal Responsibilities 

  • Leverage contact management capability to provide problem solving technical support interaction with channel field technicians in support of resolving complex product and system issues impacting our customers. 

  • Knowledge Article management execution to improve technician effectiveness with faster access to solutions and knowledge base such as technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates and reference data.  

  • Pro-active approach to resolving customer issues, taking responsibility to lead as required to drive corrective actions and follow through to conclusion. 

  • Participate in training process improvement initiatives by assisting in design, development and delivery of training materials including presentations & workshops  

  • Communicate with peers, Engineers, Operations, and Management to understand product specifications and root causes of issues. 

  • Required to make technical assessments in complicated product issues, write and edit detailed technical reports.   

  • The position requires travel as required, approx. 15% of time. 

  • Requires direct customer contact, needs to be confident, courteous and professional in all situations.  

  • Load repetitive quality and reliability issues into the Quality & Reliability Management System (QRMS). 

  • Engaged in New Product Development activities such as design and serviceability, field trial testing with feedback, field upgrades training / technical support capability of new technology.  

 

Candidate Profile 

  • Bachelor’s degree or technical equivalent. 

  • 5+ years’ experience in technical work environment.  Experience and ability to work effectively acting on own initiative with minimal supervision requirement. 

  • Self-motivation and ability to make and defend complex decisions. 

  • Effective communication skills, both written and verbal. 

  • Strong interpersonal skills, with ability to influence others at different levels 

  • Planning and organizational skills with effective timely follow up. 

  • Presentation skills – customers, channel partners, management and peers. 

  • Ability to effectively address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers 

  • MS Office skills - proficiency in PowerPoint, Excel and Word essential 

 

Potential Product Disciplines (select as applicable for role) 

  • Large Industrial Blower Products 

  • Industrial or Medical Vacuum systems 

  • Small Air reciprocating compressors 

  • Rotary Air Compressors (Lubricated and Oil Free) 

  • Air dryers (Desiccant/Refrigerated) 

  • Variable Frequency Drives, Electric Motors  

  • Industrial Controls and Communications 

  • Large Industrial Air reciprocating compressors  

  • Industrial Air Centrifugal compressors 

  • Industrial Gas Centrifugal compressors 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Special Accomodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Macomb