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NA Order Management Leader

Location: 

Quincy, IL, US, 62305 Davidson, NC, US, 28036

Req ID:  2835

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

 

Position Objective:

This role will ensure the North America Order Management team executes Order Management activities aligned to assigned channels / functions within the territory.  The position will develop, manage and sustain customer relationships to achieve growth and maximize profitability for the organization.  This role will also be responsible to ensure the order management processes stay up to date with the needs of the business and our customers.

 

 

Principal Responsibilities:

  • Demonstrate leadership and business partnership skills by working with assigned channel/functional/regional business leaders in the implementation and execution of Order Management initiatives aligned to the business strategy as outlined in Annual Operating Plan and Make Life Better Plan.
  • Develop and implement long term strategy for Order Management and collaborate with global peers to ensure no impact to global business across Oracle R12.
  • Manage backlog, minimize past due backlog, inventory, maximizing shipment revenue and customer satisfaction.
  • Provide the business Voice of Customer information for assigned groups, identifying barriers to success and working across the organization to drive issue resolution and customer satisfaction.
  • Understand customers’ buying patterns and requirements and feed changes through to supply chain leadership and marketing.
  • Drive a culture of Operational Excellence and Performance / Process Improvement through development of metrics focused on both quality of service and opportunities to drive productivity improvements within functional areas (Marketing, Services, Manufacturing and Distribution Operations.)
  • Own the North America Order Management IDM process in order to understand customer pain points impacting ease of doing business and implement changes as needed.
  • Strong coaching skills to develop future leaders within Ingersoll Rand.
  • Recruit, lead, develop, promote and retain team members through the execution of objective and goal setting, action planning and delivering timely specific feedback throughout the year.
  • Contribute to employee engagement and development, including aspects of coaching, training, rewards and recognition, performance management, attendance administration.
  • Identify potential improvement and lead the implementation of corrective actions based on Ingersoll Rand Execution Excellence, or IRX, methodology and tools.

 

 

 

Job Scope:

  • North America Order Management Leader

 

Knowledge:

  • Bachelor Degree in Business, Finance, Marketing or Supply Chain. 3-5 years management experience
  • 5-7 years of experience in a customer facing role
  • Advanced knowledge of CRM systems

 

 

Travel Requirements: 15-20%

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Macomb