Technical Service Co-ordinator

Job Title 

Technical Service Co-ordinator

Location  

Redditch - Hybrid

About Us

Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.

Job Summary

• Oversees daily activities for The High Pressure Service & Refurb departments.
• Processing ESS High Pressure customers purchase orders and managing order life cycle from loading onto SAP to managing parts, invoicing and timely deliveries.
• Raising supplier purchase orders for High Pressure. Ensuring delivery dates are met and all issues are dealt with. 
• Parts identification. Ability to interrogate a bill of materials to identify and understand parts.
• Support High Pressure Service Pipeline management and service agreement management
• Support all Aftermarket commercial activities inclusive of CRM updates, proposal formulation, inventory management and service visit planning.
• Implement the Refurb Valves Scheme life cycle.
• Schedule work for High Pressure with The Service Manager & service engineers.
• Assist engineers with scheduling and organisation of spares & equipment.
• Raise Supplier Purchase orders for High Pressure.
• Overall support to the service manager.

Responsibilities

• Oversee daily activities and welfare of the service co-ordination activities for The High Pressure Service    business.
• Processing High Pressure customers purchase orders and managing order life cycle from loading onto SAP to managing parts, invoicing and timely deliveries.
• Report weekly & monthly numbers to service manager and higher management in a timely manner.
• Run Refurbished Valve Scheme for the full life cycle.
• Be proactive and able to work under own initiative

Basic Qualifications

• Proficient in mathematics and English
• Experience of 3 years in a similar position within an industrial / technical environment.
• Computer literate
• Good level of proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Desirable:

• Sales Force CRM experience
• Working product knowledge of Reavell, Mako & Belliss & Morcom product range and applications

Travel & Work Arrangements/Requirements

Hybrid working available

Key Competencies

• Proactive and able to work under own initiative
• Excellent Customer Service orientation
• Willing to assist other team members during busy periods.
• Excellent written and oral communication skills.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• 7% Employer Pension Contribution
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After 1 year employment)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program
• Enhanced Maternity & Paternity Policies