Warranty Lead

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title

Warranty Lead

Location

Redditch

About Us

Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.

Job Summary

Review the warranty claims. Understand the volumes and trends of issues and what contributes to them. Analyse the data to understand what corrective actions need to be taken. Understand whether the countermeasures implemented will bring products produced back into acceptable tolerances as quickly as possible. Understand cause and effect of taking corrective actions and their effectiveness to deliver warranty returns into target in order to make recommendations to Senior Management. Provide sufficient detailed analysis to enable warrant cost reduction activities across all customers. Identify and coordinate improvement activities aimed at warranty cost reduction and where applicable implement warranty cost recovery from the supply chain. Manage the customer specific requirements and offer technical support. Responsible for multiple highly complex major projects requiring innovative original solutions where results are key to successful completion of major projects. Work mostly independently with minimal supervision and work is reviewed at project milestones and/or on completion by Senior Management.

Responsibilities:

• Lead the quality and warranty management process through the Travant and Repsnet systems
• Develop warranty procedures and manuals
• Lead the reliability improvement process producing performance reports against agreed Key Performance Indicators (KPIs) as required
• Provide and manage a framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system
• Ensure that analysis data is reported to customers within agreed time scales in customer specific format as required
• Communicate fault and liability information to the relevant internal and external suppliers in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
• Lead supplier evaluation audits to determine their capability to meet production requirements
• Conduct detailed trend analysis of warranty return parts, claims, costs and exposure going forward to determine corrective and preventative actions to support both Production and Supplier
• Ensure lessons learned from warranty analysis are communicated across all product/customer platforms ad captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) /CP (Process Capability)
• Inform and advise management on budgetary preparation on future warranty spend
• Assist with training of quality awareness
• Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system · Review first off sample approvals
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)
• Lead quality audits
• Keep up with current and developing manufacturing and engineering trends that concern product quality
• Undertake special projects as required
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Achieve goals within budget
• Conduct benchmarking studies to determine best practices/designs and future trends
• Plan projects or subtasks so they may be tracked and presented
• Manage the Key Performance Indicators (KPIs)
• Attend various meetings and action/communicate instructions
• Produce written reports and make presentations
• Undertake continuous training and development
• Perform root cause analysis and resolve problems
• Independently determine approach and assigned tasks
• Provide guidance to other team members
• Train both team and broader organisation members
• Provide advice and guidance to management teams as required
• Provide technical support to all internal departments to maintain and improve product quality
• Communicate efficiently throughout the shop floor
• Liaise and communicate with other departments, customers, suppliers and other service providers
• Work with other team members of the wider quality team

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies:

• Comply with the Health, Safety and Environmental Policies
• Assertive, resilient and welcomes change

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.