ITINERANT SERVICE TECHNICIAN M/F

ITINERANT SERVICE TECHNICIAN M/F

Location 

Itinerant at least 50% in France

Position based near the office in Saint-Cyr-l'Ecole

Position Summary

Assist in the development of the company's Services activity in conjunction with the sales teams and customers, in order to guarantee operational and commercial performance as well as customer satisfaction in line with the commercial strategy established by the company.

Responsibilities

Audits/Measurements:

• Carry out audits/measurements of air quality at customers' sites and establish recommendations and reporting

After-sales service:

• Receive customer service telephone requests for a pre-diagnosis for an intervention if necessary
• Provide prevention, information and recommendations to customers. You are a source of proposals for after-sales service and make recommendations adapted to the customer's needs.
• Manage troubleshooting priorities
• Draw up after-sales service intervention reports

Installations/Commissioning of equipment

• Carry out expertise, repairs, preventive and curative maintenance, installations and commissioning at customers' sites (national territory; metropolitan France, and more rarely abroad). Travel represents at least 50% of the time; the rest of the time will be spent on facilities and office (administrative, etc.).
• Coordinate the installation and commissioning of PARTENAIR products at customers' sites in conjunction with the various internal departments, subcontractors and customers
• Provide technical training of our products to customers (mastery of the product range)

Security

• Respecting and enforcing safety rules

Relationship with other departments: All departments of the company

Relations with external organizations: Distributors, direct customers, suppliers, subcontractors

Basic Qualifications

• 3 / 5 years of experience as a field technician and subcontractor management
• The job requires knowledge of BTS maintenance level
• This position is open to people with disabilities.

Key Competencies

Skills:

• Technical knowledge of compressors and/or air treatment
• Mastery of the company's IT tools (Office Pack, Outlook, SAP, etc.)
• Reading of plans and/or technical diagrams
• Detecting the origin of a failure
• Diagnosing a malfunction of industrial equipment
• Technical assistance to customers

Languages:

French: mother tongue

English: Business, B1 level required

Knowing how to be linked to the function:

• Fluency in English
• Rigour, organization
• Sense of listening and service
• Results-oriented culture
• Voluntary, persevering
• National (>50% of the time) and sporadically international mobility
• B licence
• Electrical accreditation

What we offer

• Service vehicle
• Business bank card
• Family health insurance
• Tickets restaurants
• Profit-sharing agreement
• Monetizable Time Savings Account
• Share Options
• LinkedIn Learnings
• Continuous development and growth opportunities