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Service Manager

Location: 

Shah Alam, 10, MY, 40200

Req ID:  18491


Current employees: please log into our system to apply

Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

 

Responsibilities:

  • Grow services revenues through service contracts, parts sales, and general maintenance servicing.
  • Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
  • Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
  • Ensure work process comply ESH policies and act as management representative for ESH Committee. 
  • Develop and continually improve technical skill of the service team.
  • Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

 

Requirements:

  • Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
  • At least 5-7 years of experience in aftermarket business and/or service role
  • Management experience in aftermarket service operations
  • Experience in rotating equipment, specifically air compressors, is an advantage
  • Team player

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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