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Order Management Specialist

Location: 

Singapore, SG, 629903

Req ID:  11180


Current employees: please log into our system to apply

Job Summary

Successful incumbent will be based in Singapore and is accountable to process and close the sales order including shipment to customers.

 

Responsibilities

  • Attend to pre-sales enquiries on product availability, lead time and price
  • Initiate and follow up new item creation/customer creation in system
  • Process sales orders and order amendment in system
  • Track, expedite and update customers on order status
  • Follow up payment, forwarder details with customers
  • Work with factories, warehouses and forwarders to arrange dropship, local and export shipment
  • Prepare manual, system invoices and other shipping documents and handle documents filing
  • Review LC draft, prepare and collate documents from various factories for LC presentation
  • Coordinate with related parties on non-warranty claims
  • Communicate and provide timely responses between customer, sales, operation and factory
  • Generate and update sales order backlog reports

 

Basic Qualifications

  • Diploma in business or related fields with minimum of 1-2 year’s experience
  • Proven customer service skills and computer literate
  • Responsible and reliable with intergrity
  • Highly adaptable and great sense or teamwork
  • Willingness to learn new skills and open to development
  • Willing to work extra hours if required
  • Oracle system experience is preferred

 

Key Competencies

  • Excellent customer service
  • Good communication and teamwork
  • Ownership and follow-up

 

What we Offer

  • Equity Grant
  • Employee Health Insurance (Incl. eligible dependants)

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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