Position Title: 

 Supply Chain Officer

Department: 

Supply Chain

Location: 

Perth

Reports To: 

Supply Chain Manager

Direct Reports:

N/A

Written By: 

Director of Sales

Date: 

Job Objective: 

The Supply Chain Officer supports CAPS Australia’s supply chain operations by coordinating procurement administration, logistics activities, inventory processes, and warehouse support functions. The role ensures the accurate and timely processing of supply chain transactions, effective coordination of freight and logistics, and prompt resolution of operational issues.

Role Scope:

This is a cross-functional role working across supply chain, warehouse, and branch operations. The position works closely with internal stakeholders including supply chain, sales, service, and warehouse teams, as well as external suppliers and freight providers.

Duties and Responsibilities: 

Supply Chain Administration & Coordination

• Manage document control systems (UMANGO)?? and maintain accurate records

• Administer quarantine stock processes and compliance requirements

• Manage damage in transit and insurance claims

• Investigate shipment and order discrepancies

• Process domestic and international freight invoices

• Support supplier onboarding and data setup

• Maintain and improve supply chain processes and procedures

• Assist with stocktakes and inventory accuracy

Logistics & Freight Coordination

• Coordinate freight bookings, returns, and transfers

• Track freight movements and manage delays

• Maintain container tracking (FCL/LCL) data

• Organise container deliveries

• Source freight quotations

• Manage POD requests

• Investigate freight issues

Warehouse & Inventory Support

• Provide warehouse admin support including picking and receipting

• Assist with stock discrepancies and inventory control

• Support warehouse organisation and bin locations

• Provide relief storeperson support when required

Branch & Administrative Support

• Manage incoming and outgoing mail

• Maintain stationery supplies

• Provide general branch admin support

Relationships: 

Internal:

Supply Chain Manager – for reporting, priorities, issue escalation, and workflow coordination

Supply Chain team – for procurement administration, inventory processes, and supply chain transactions

Warehouse team / Storepersons – for receipting, picking, stock discrepancies, bin locations, and stocktakes

Branch operations / Branch staff – for day-to-day administrative support and coordination of branch activities

Sales team – for order coordination, customer requirements, and resolving shipment/order discrepancies

Service team – for operational support, parts availability, and logistics coordination

Finance / Accounts team – for freight invoice processing, claims, and transaction accuracy

External:

Suppliers / Vendors – for supplier onboarding, data setup, purchase support, and order follow-up

Freight providers / Carriers – for bookings, delivery coordination, POD requests, tracking, and issue resolution

Logistics providers / Transport companies – for domestic and international freight movements, returns, and transfers

Insurance providers – for damage in transit and claims management

Qualifications, Experience, Knowledge, Skills, and Abilities: 

Supply chain or logistics experience

ERP system experience (Pronto preferred)

Microsoft Office proficiency

Strong communication and organisation skills