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Warranty Administrator

Location: 

Quincy, IL, US, 62305 Springfield, MO, US, 65803

Req ID:  2863

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We are committed to achieving workforce diversity reflective of our communities. 

Warranty Administration

 

Responsible for administering warranty claims and identifying operational issues from Gardner Denver customers and distributors in accordance with established guidelines and policies.                                              

 

 

General requirements:

  • Bachelor’s Degree desirable, preferably in a technical field
  • 5 years of technical customer service experience in aftermarket support
  • Excellent communication (verbal and written), problem solving, and customer relation skills
  • Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
  • Strong mechanical and electrical aptitude
  • Must be detail-oriented and well organized
  • Ability to read & understand technical drawings and wiring diagrams preferred
  • Good working knowledge of Microsoft Office; SAP experience preferred

 

 

Daily Responsibilities:

  • Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolution.
  • Assess distributors’ warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
  • Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
  • Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
  • Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
  • Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations
  • Provide supplemental technical assistance to GD distributors for operation of Gardner Denver machines.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.


Nearest Major Market: Macomb