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Application Engineer EMEA

Location: 

Stuetzerbach, DE, 98714

Req ID:  1638

Job Summary:

 

 

Provides in-depth technical support for inside and outside Sales personnel.  Works both directly and indirectly with customers to ensure the best possible match between the company’s product and the customer’s application.  Functions as a liaison between the customer and the various disciplines within the company.  Assists in the development and facilitation of technical training to relevant Sales personnel.

 

 

Responsibilities:

 

  • Supports Field Sales, Inside Sales, Customer Service, Direct OEM customers, and partners with recommending solutions to match customer requirements and specifications.
  • Secure and share (when applicable and allowed) product documentation (data sheets, drawings, and specifications) with internal and external stakeholders.
  • Provides pricing recommendations to sales leadership and team members based on: manufacturing cost and market dynamics (average selling price, competitive offers, and value differentiators).
  • Improve and execute process to aid with the setup of new product numbers in ERP (adding new item, setting up intercompany costing and standard selling prices).
  • Provide guidance and answer questions about product specifications, technical attributes, and commercial differentiators.
  • Liaise with other functional teams and customers to aid in the resolution of product performance and quality issues.
  • Support product, engineering, and operations initiatives (NPD, i2V, product rationalization, etc.) mainly through business case analysis and VOC/VOS gathering and analysis.
  • Develop and deliver product training for commercial team members and partners.
  • Other responsibilities as assigned or required.

 

Qualifications : 

 

 Experience required

  • 5-10 years of experience supporting commercial operations (sales and customers).
  • Industry experience with microfluidics in Life Sciences is preferred.
  • Demonstrated experience working effectively cross-functionally and in a global setting.
  • Experience capturing customer requirements and translating them into recommendations

 

Education/Training Required

  • Bachelor’s degree in Life Sciences (Biology, Chemistry, Biotech, etc.), Engineering (Chemical, Electrical, Biochem, Mechanical, etc.), or related degrees
  • PowerPoint. Able to learn and use other software programs as required.
  • Fluency in both English and German is required
  • Working knowledge of continuous improvement practices is preferred

 

Other Preferences 

  • Candidates located in Germany, Austria, Switzerland, or Netherlands are preferred given location of customers and internal resources
  • home-based with 25-50% travel, mostly domestic, sometimes international

 

Special Accomodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.