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Service Engineer

Location: 

Thetford, GB, IP24 1HZ

Req ID:  16160


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Job Title

Service Engineer

Location

Premiair Solutions, Thetford, Norfolk (Field-based across Norfolk, Suffolk & Cambridgeshire)

About Us

Premiair Solutions, part of the Gardner Denver group, is a leading provider of compressed air systems and services. We deliver innovative, energy-efficient solutions tailored to our customers’ needs. As part of a global organisation, we combine local expertise with world-class engineering to support a wide range of industries across East Anglia.

Job Summary

We are seeking a skilled and motivated Service Engineer to join our team at Premiair Solutions. The successful candidate will be responsible for the maintenance, repair, installation, and commissioning of compressed air equipment across Norfolk, Suffolk, and Cambridgeshire. This field-based role requires a proactive approach to customer service, technical problem-solving, and a commitment to high standards of workmanship.

Responsibilities

  • Perform scheduled preventative maintenance and emergency breakdown repairs on compressed air systems.
  • Install, commission, and service a wide range of compressed air equipment including compressors, dryers, filtration systems, and associated components.
  • Diagnose and resolve mechanical and electrical faults efficiently.
  • Maintain clear and professional communication with customers and internal teams.
  • Ensure all work is carried out in accordance with company and client Health & Safety policies.
  • Accurately complete service documentation and maintain records using digital tools.
  • Liaise with the Branch Manager and office staff to clarify job requirements and report progress.
  • Provide technical support and share knowledge with colleagues to improve service delivery.
  • Participate in ongoing technical training and development.

Qualifications/Education

  • Engineering qualification in Mechanical, Electrical, or Electromechanical disciplines (e.g., NVQ, HNC, City & Guilds).
  • F-Gas certification (optional).
  • Full UK driving licence.

Experience

  • Minimum 3–5 years’ experience in the compressed air industry or similar technical field.
  • Proven diagnostic and fault-finding skills in mechanical and electrical systems.
  • Experience with a variety of compressed air technologies and brands.

Competencies

  • Ability to work independently and manage time effectively.
  • Strong customer service orientation and communication skills.
  • IT literate with experience using service reporting tools.
  • Commercial awareness and ability to make sound decisions on-site.
  • Flexible and willing to travel across the region, including occasional overnight stays.
  • Team player with a proactive and solution-focused mindset.

What We Offer

  • 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 additional days after probation)
  • 5% Pension Contribution
  • Westfield Health Medical Cover
  • Death in Service Benefit (4x salary)
  • Cycle to Work Scheme (post-probation)
  • Electric Car Scheme (after 1 year of employment)
  • Share Incentive Plan (10% of salary in shares after 1 year of employment)

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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