Rotary Air Technical Support Engineer

Rotary Air Technical Support Engineer Italy & Med

Compression Technologies and Services

Location 

Vignate, Italy – hybrid

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments.  Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world.  We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands including Ingersoll Rand, Gardner Denver, Champion, CompAir, Hibon and Robuschi.

Job Summary

Rotary Air Technical Support Engineer – Compression Technologies is responsible for providing technical support, both mechanical and controls, on Rotary product lines, to the direct Service Team and authorized Distributors. Reporting to the Europe Rotary Tech Support Manager, this position is responsible for providing technical support for service network, supporting Technical Training leveraging technology, to maximize customer satisfaction, loyalty and retention to assure company business goals are achieved.  This role also collaborates with other regional Technical Support teams and enables capability between regions. 

Responsibilities

• Provide high level technical support for the field support organizations, both Direct and Distribution for Italy and Mediterranean (but not limited to) as required primarily by Tech Direct and also via phone, emails and customer site visits.
• Primarily for all GD, CA and Hydrovane industrial compressor products but not limited to.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers using Techdirect WiP process.
• Demonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers.
• Participate in the QRMs process and load repetitive quality / reliability issues into QRMs when required.
• Enhance services capability to deliver sustainable and superior customer experience through basic problem solving, standard works via continuous coaching.
• Compile Technical Bulletins, TechTubes, Fault trees and Troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all modes of multimedia.
• Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues.

Basic Qualifications

• Engineering Degree or equivalent through national qualifications
• Ideally 10+ years’ experience in technical work environment preferably service maintenance (field service technician). 
• Training skills, both mechanical and controls.
• Strong proficiency in electrical knowledge
• Fluent English, additional languages are an advantage.
• MS Office skills - proficiency in PowerPoint, Excel and Word essential.

Travel & Work Arrangements/Requirements

The position requires travel both domestically and internationally including weekends as required, approx. 20% of time.

Key Competencies

• Strong Interpersonal Skills and emotional intelligence with ability to influence, understand, interact and connect with a diverse range of people at different levels.
• Self-motivation with a drive to acquire new knowledge and ability to make and defend complex decisions.
• Effective communication skills, both written and verbal.
• Presentation skills – training, customers, channel partners, internal senior management and peers.
• Requires direct customer contact, needs to be confident, courteous and professional in all situations with sound judgment and capability to operate with high level of autonomy.
• Pro-active approach to resolving customer issues, taking responsibility to form and lead teams as required driving corrective actions and following through to conclusion.

What we Offer

• Dynamic international working environment
• Smart Working Policy and flexible working time
• Equity Grant program
• Welfare program
• Internal canteen
• Linkedin learning access