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Technical Support Knowledge Specialist

Location: 

VIGNATE, IT, 20060

Req ID:  13664


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Technical Support Knowledge Specialist

 

Location 

Vignate (MI)

 

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments.  Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world.  We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.

 

 

 

Job Summary

Ingersoll Rand is seeking a highly motivated Technical Support Knowledge Specialist to work on a small competence team engaged in Service Training and Technical support to internal and authorized distributor technicians. The candidate will report to EMEIA Field Technical Competency Leader. The work will consist in manage all aspects of user creation, maintenance and support within current platforms used to provide support (ie SuccessFactors, Salesforce, Sharepoints) and supporting maintenance, needed development and deployment features of the same systems to adapt to market needs. Support for content development will be also part of the role.

 

Responsibilities

  • Support with needed enhancements, future developments and testing of the Technical Support Salesforce community and Service Training platform
  • Manage Knowledge articles
  • Manage user creation, administration and maintenance of users within the Ingersoll Rand platforms used for Service training and Technical Support
  • Troubleshot system’s user issues and provide user support
  • Answer user’s feedback cases
  • Videos review and editing for content development
  • Support for content development
  • Reporting developments and activities
  • Collaborate with other teams to improve experience of users with accessing and utilizing our systems

 

Basic Qualifications

  • Ideally educated to degree level in Informatic or with a technical education background with experience in system managements/development.
  • Degree or bachelor’s in mechanical engineering will be also considered.

Key Competencies:

  • 2-3 years work experience with systems management and development.
  • High level of PC literacy.
  • Knowledge of Salesforce.
  • Knowledge of HTML code would be good and API code will be considered as a plus.
  • Fluent in English. Other languages will be considered as a plus.
  • Good relational skills, communication capabilities and attitude to work in a team
  • Good organizational skills and capability to work autonomously
  • Ability to work to tight timescales
  • Self-motivated and pro-active within a team environment

 

What we Offer

  • Dynamic international working environment
  • Smart Working Policy and flexible working time
  • Equity Grant program
  • Welfare program
  • Internal canteen
  • LinkedIn learning access 

Special Accommodation

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We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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