Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Call Center Representative - Intern

Location

Warsaw. Hybrid working model (40% from the office, 60% from home).

About Us

At Ingersoll Rand we work together, to make life better and deliver the results our customers expect to meet their own business objectives. We are a global business committed to a world of sustainable progress and enduring results. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.

Job Summary

Our Customer Service Hypercare Team is seeking for a Call Center Representative dedicated to handling outbound telephone calls. The representative manages outbound calls with English and French speaking customers with the primary focus of encouraging the customers to fill out our customer satisfaction surveys and express their feedback on our services after their recent interactions with our teams. The Call Center Representative will foster genuine connections and deliver the voice of the customer back to the Hypercare Team and the company , and will contribute to elevate the customer satisfaction index (NPS) for the business.

Responsibilities 

• Initiate outbound calls for follow-ups and surveys.
• Accurately document call details following established procedures and using company’s CRMs (Salesforce/Eloqua).
• Achieving performance goals like customer satisfaction through an increasing number of survey submissions and an improvement of positive customer feedbacks (NPS score).
• Interact with the Hypercare Manager  to monitor results from the calls.

Basic Qualifications

• Exceptional communication skills
• High school diploma or equivalent; higher education or specialized training can be an asset.
• Previous experience in Call Center is preferred.

Travel & Work Arrangements/Requirements

No travelling is neccessary in this role.

Key Competencies

• Fluency in English and French.
• Goal oriented mindset.

What we Offer 

• A competitive salary.
• Technical, professional, and skills training.
• Work in international environment.
• Flexible working hours.
• Contract of mandate (umowa zlecenie).

#LI-MT1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.